Shipping Information

NewHollandCountry.com offers a variety of shipping methods for your convenience. Shipping and handling fees are calculated by factoring in the value and weight of the product and the shipping method you are requesting. You can get a shipping cost estimate by choosing the item you would like to order and then enter your shipping address into the shipping estimator.

Shipping Options

Shipping MethodEstimated Delivery Date
Ground Service 1-10 Calendar Days
USPS Priority Mail 5-7 Business Days
2nd Day Express Guaranteed within 2 business days. Orders placed by Noon ET will be delivered in 2 business days for an additional fee.
Next Day Delivery Guaranteed within 1 business day. Available to most destinations. Orders placed by Noon ET will be delivered by the end of the following business day for an additional fee.

Your shipping address must be a street address to ensure proper delivery of your order. Please contact our Customer Care Representative for assistance if you do not have a street address by phone 800-658-1795.

Need an order shipped to an APO/FPO/US Territory, Alaska, Hawaii or Canada? A Customer Care Representative would be glad to help you place your order when you call 800-658-1795, Monday-Friday 8:00AM-8:00PM ET.

Free Shipping Promotions

  • Offers of free shipping are for Ground Service and apply to the contiguous United State only. Other restrictions may apply, see promotion for details.
  • Promotional codes do not apply to clearance, sale or drop ship items.

International Shipping Powered by Zonos

We have partnered with Zonos to service our international customers.

Your country flag will automatically display in the lower left corner of your screen. If you are shipping to a different country, simply click on the flag and select the appropriate country. You can click on the flag throughout your shopping experience to see estimated duties and taxes based on the contents of your cart. Once you select ‘proceed to checkout’, you will be presented with the Zonos International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Zonos will charge your credit card for the entire purchase. We will process the order and have the good(s) transported to your international address.

Return Process

Ship back the item(s) you would like to return per the instructions given to you by our Customer Care Representative. To process your return quicker, please include in your return package: The customer is responsible for all shipping charges on returned/exchanged products. NewHollandCountry.com is responsible for shipping charges on re-shipment of exchanged products only.

  1. Completed Return Form
  2. Order number and/or a copy of the packing slip
  3. Written reason for your return
  4. All returned items must be in original condition, unused and with original tags and packaging.

We will reimburse the credit card you used to make your purchase for the price you originally paid for the returned item(s), less shipping. In most cases, the return credit will appear on your credit card statement in the next regular billing cycle. If the item(s) being returned was a gift, an online NewHollandCountry.com promo code will be issued in lieu of a refund. Returns made more than 30 days past the original purchase date will be honored with a NewHollandCountry.com promo code for same amount.

Personalized or customized merchandise is non-refundable.

Send Return Items To:
NewHollandCountry.com
Customer Care
61 Clark Road
Battle Creek, MI 49037